SSENSE Frequently Asked Questions
- A fraudulent order was placed on my card on SSENSE. What do I do?
- Are all your products authentic?
- Are customs and duties included in the price?
- Can I change my order (add or remove products)?
- Can I change the shipping method for my order?
- Can I exchange a product?
- Can I place an order by phone?
- Can SSENSE undervalue my package or mark it as a gift?
- Can you cancel my order?
- Can you do a price adjustment on my order?
- Can you modify my shipping information?
- Can you price match an item to a competitor?
- Can you provide measurements for a product?
- Can you send me an invoice for my order?
- Do you include the invoice in the box?
- Do you offer gift wrapping?
- Does SSENSE offer coupon codes or promo codes?
- How can I purchase an item from the SSENSE Montreal Store?
- How can I reset my password? I don't remember my old password.
- How do I return my order for a refund?
- How long does it take to get my package?
- I am being asked to pay duties, taxes, or customs fees, but I thought they were included.
- I can't open the prepaid label sent to me in a PDF file.
- I didn't receive a confirmation email, did you get my order?
- I have received the wrong item or the wrong size, what should I do?
- I have returned my order, when will you refund me?
- I just received my package but there is a missing item, can you help me?
- I received a damaged item, what should I do?
- Is this product still in stock?
- My package has been returned to sender by the courier. What happens next?