SSENSE deeply apologize if a mistake was made while fulfilling your order.
Please make sure to check inside any wrapping materials for small items. Please keep the packaging of the box you received.
If you still cannot locate the missing item, reply to your service ticket with the following information:
- Your order number.
- Confirm which items are missing.
- Pictures of the original packaging and shipping box.
A customer care agent will review the information provided and guide you through the next steps.
If this article fully solved your request, click on ‘Solved’ in the e-mail you received. Otherwise, a customer care agent will reply shortly.