I received a damaged item, what should I do?

We sincerely apologize if an item was damaged before arriving to you. A Customer Care representative will work with you to resolve this.

Next Steps

Please reply to this service ticket with the following information:

1. Describe the issue and when you first noticed it.
2. Is the item unworn and unwashed?
3. Provide clear photos and/or video of:
   1. A full-view picture of the item received.
   2. Detailed pictures showing the damage.
   3. The SSENSE tag showing the product number (i.e. 192148F099003). 

Our customer care team will review your pictures and provide you with a solution.