Return Conditions
An item may be returned for refund if the following conditions are met:
- A return authorization was requested within 14 days of the delivery date.
- The item must not be worn, altered or washed and must be accompanied by original tags.
- The item must not be marked final sale.
- Footwear must be accompanied by the original box in its original condition.
- Intimate apparel and swimwear must be returned with the protective hygienic strip intact.
Merchandise showing any sign of use will not be accepted and will be sent back to the client at the discretion of SSENSE.
Request a Return
Please follow these instructions to request a return online:
- Login to your account and select 'Order History'.
- Find the corresponding order and click 'Return Order'.
- Select the item(s) you wish to return.
- Confirm the changes.
We will send a refund confirmation email within 5 business days of receiving the returned merchandise in our warehouse. Please note that it may take longer for the funds to appear in your account depending on your financial institution.