I didn't receive a confirmation email, did you get my order?

To view your current and previous purchases, please consult your Order History. 

Once you place an order with SSENSE, you will receive a confirmation email automatically.

If you are unable to locate this email, you may follow these steps to confirm that your order was received by our system:

1. Verify that your order appears in your Order History. 
2. Check your junk/spam folder.
3. Confirm that the email address associated with your SSENSE order was spelled correctly.

Rest assured, we can always email you a new copy upon request. 

Here are some reasons why you may not receive a confirmation email :

1. There is a delay due to high traffic. You will receive the receipt within 2 hours in this event.
2. Your email was not spelled correctly.

Please follow these steps to locate your order :

1. Verify that your order appears in your Order History .
2. Check your junk/spam folder.
3. Verify that your payment method was charged.

If this article fully solved your request, click on ‘Solved’ in the e-mail you received. Otherwise, a customer care agent will reply shortly.