If you are unable to open the prepaid label that was emailed to you, our customer care team would be happy to send you a new one.
Please provide us with the following:
- Your order number.
- The item number(s) for the product(s) you wish to return.
In order to process your request, please reply to this service ticket with the information requested above. A customer care agent will provide you with a new prepaid label shortly.