We deeply apologize if a mistake was made with your order.
In order to resolve this as quickly as possible, please reply to this service ticket providing clear pictures of the following:
- The item received.
- The SSENSE tag showing the product number (in the case of footwear, this will be on the shoe box).
- The product tag or label showing the size.
Our customer care team will review your pictures and provide you with the next steps.