SSENSE continues to accept and process online orders.
Rest assured that we have implemented preventative measures to ensure the safety of our employees and communities. This includes enforcing a strict work-from-home policy, streamlining critical on-site staff, increasing precautionary and hygienic measures across all of our locations, postponing events, and cancelling all business-related travel.
Has the coronavirus (COVID-19) impacted processing time?
Most SSENSE orders are being shipped within 0-2 working days.
Our distribution centre is currently working with reduced staffing, strict hygiene measures, and in-depth sanitation in place to keep our clients, employees, and communities safe. For this reason, some orders may incur an additional processing delay. Note that our customer care team cannot prioritize any individual order.
Please rest assured that SSENSE is monitoring the situation closely and is quickly adapting and complying to all guidelines provided by health officials.
Are you still shipping to my country?
Transit to the United States, Canada and most of the world has continued.
SSENSE is closely monitoring our shipping partners updates, and adjusting our courier selection to ensure deliveries are completed in the best time frame possible.
That said, the worldwide situation is changing daily. For this reason, take note of your local regulations and keep them in mind when shopping online.
I cannot complete a return due to local social distancing or quarantine regulations.
We understand that you may not be able to arrange a return due to local COVID-19 prevention measures. For that reason, SSENSE will be flexible in accepting late returns.
Please obtain your return authorization directly through your order history if you are an SSENSE account holder, or contact our customer care team.
Merchandise must be returned in its original packaging, and in unworn, saleable condition. In the event of a late return, please store your purchase away from odors, pets, and humidity to prevent damage. For more information, see our return policy.
Are SENSE MONTRÉAL and SSENSE CAFÉ open?
For current opening hours, please click on SSENSE MONTREAL at the bottom of any page on our website. SSENSE CAFÉ remains closed until further notice.