When a package is returned to sender, it either means that the address was incomplete, the package remained at the postal facility with no contact from the recipient or that the delivery was rejected by the recipient.
Please confirm how you would like to proceed:
- If you would like us to process a refund upon arrival, please reply to your ticket. We will forward your request to our returns department.
- If you would like to request a reshipment, please reply to your ticket, and confirm your full shipping address (including postal code/zip code, suite number, etc.)
A customer care representative will review your request shortly.