You can request a return directly from your Order History.
If you wish to return an item for a refund, you must request a return authorization within 14 days of the order delivery date. Please note that we cover the cost of return shipping within the United States, Canada and Japan only.
Next Steps
Please follow these instructions to request a return online:
- Login to your account and select 'Order History'.
- Find the corresponding order and click 'Return Order'.
- Select the item(s) you wish to return.
- Confirm the changes.
You will receive a refund confirmation by email within 5 business days of receiving your package at our warehouse.
Please note that we do not cover the cost of return shipping for orders outside of Canada and the United States. We invite you to view our Return Policy.
If this article fully solved your request, click on ‘Solved’ in the e-mail you received. Otherwise, a customer care agent will reply shortly.