Client Facing FAQs

PS

• FAQ
• Program Information

Personal Shopping and Live Shopping

• Referral Program Policy

How to Shop

• How to Shop
• Creating an SSENSE Wishlist
• Booking an In-store Appointment
• SSENSE App

About us

• About us

Accessibility

• Our Commitment to Accessibility

Privacy Policy

• SSENSE Privacy Policy

Masthead

• Editorial

Price Protection Policy and Promotions

• Price Protection Policy and Promotions

Corporate Social Responsibility

• Our Commitment

Managing your Account

• Creating an Account
• Forgot Your Password
• Account-related inquiries & Data Protection

FAQ

• FAQ

Return Policy

• The SSENSE Return Policy
• Returns
• Exchanges
• Refunds

Shipping Information

• Shipping Information
• Duties and Taxes
• Shipping Costs and Delivery Times

Your Order

• Placing an Order
• Order Confirmation
• Order Processing
• Modifying or Cancelling Your Order
• Checking Your Order Status

Payment Information

• Pricing and Currency
• Payment Method
• Charging Your Card
• Personal Information

Product Information

• Product Authenticity
• Sizing
• Garment Care

Shopping at SSENSE

• Our products
• Reviews
• Currency
• International duties and taxes
• Checkout
• Payment

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ACCOUNT

• Registration
• Forgot password?
• Order management

Shipping & Handling

• Shipping fees and delivery times

Returns

• Returns policy
• Returns from Canada and the United States

Security & Terms

• Terms & Conditions