Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped.
To modify or cancel your order:
- Log in to your SSENSE account
- Click on the Order History tab on the left-hand side
- Under Modify, select the subject of your request
- Fill out the contact form and send us your request
Contact Customer Care if you do not have an SSENSE account and would like to make changes to your existing order. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.
Please note: if an order was placed using the guest check out option, you must create an SSENSE account to modify the order yourself. You can always contact our Customer Care team for assistance.