To initiate a return, please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact our Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Guest orders: If you've placed your order as a Guest, create an account using the same email address you checked out with. You can also use our online self-service tool to request a return, or contact Customer Care for assistance.
Please note that multiple orders cannot be returned with a single return request and in the same box; orders will need to be shipped separately with several return requests.
When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by SSENSE. SSENSE reserves the right to refuse any request for a return without this mandatory proof of return postage.
Canada, the United States and Japan
Customers receive free shipping for returns.
Please follow this step-by-step guide to initiate a return request:
Step 1 - Access your ‘Order History’ from your account page
Step 2 - Click on “Return Order” to request a prepaid return label (PPL)
Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order.
Step 4 - Print the label out and carefully follow the instructions
Return with a prepaid label in Hong Kong, United Kingdom and Australia
We will email customers a prepaid return label (PPL) to return their orders, and a Return Transportation Fee (Return Fee), applicable per package received, will be deducted from the refund amount.
The Return Transportation Fee (Return Fee) is based on the country from which the return is being shipped, as below:
Australia : $AU 60
Hong Kong : $HK 290
United Kingdom : £34
Please follow the steps below to initiate a return request:
Step 1 - Access your ‘Order History’ from your account page.
Step 2 - Click on “Return Order” to request a prepaid return label (PPL)
Step 3 - A PPL and return instructions will be sent to the email address associated with the order.
Step 4 - Print the label and carefully follow the instructions.
International Returns
International customers (excluding those in Japan and Hong Kong) are responsible for covering the cost of return shipments and coordinating the return with their local post.
Please follow this step-by-step guide to initiate a return authorization:
Step 1 - Log in to your SSENSE account and access your ‘Order History’
Step 2 - Click on “Return Order” to request a return authorization (RA)
Step 3 - An RA number and return instructions will be sent to the e-mail address associated with the order.
Step 4 - Follow the instructions and coordinate the return with your local postal service.
Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.