EU Localized Client Facing FAQs All localized FAQ for EU

SSENSE MONTRÉAL

• FAQ

About Us

• About us

PS

• Program Information
• FAQ

Frequently Asked Questions

• How do I return or exchange an item?
• Can I cancel or modify my order?
• When will I receive my order?
• How do I know the item will fit me?/How does the item fit?
• Are duties and taxes included?

How to shop

• How to Shop
• Creating an SSENSE Wishlist
• SSENSE App

Your Order

• Placing an Order
• Order Confirmation
• Order Processing
• Modifying or Cancelling Your Order
• Checking Your Order Status

Payment Information

• Pricing and Currency
• Payment Method
• Charging Your Card
• Personal Data

Shipping and Handling

• Shipping Information
• Duties and Taxes
• Shipping Costs and Delivery Times

Return Policy

• The SSENSE Return Policy
• Exchanges
• Refunds

Product Information

• Product Authenticity
• Sizing
• Garment Care

Price protection policy & Promotions

• Price Protection Policy and Promotions

Privacy Policy

• Website Privacy Policy
• Mobile App Privacy Policy
• Cookie Policy
• Recruitment Privacy Policy

Terms & Conditions

• Terms & Conditions

Managing your Account

• Account-related inquiries & Data Protection
• Forgot Your Password
• Creating an Account