Where is the SSENSE store located?
Our Montreal flagship store is located at 418 Saint-Sulpice Street in Old Montreal.
Conveniently accessible, it’s a 5-minute walk from Place-d’Armes Metro Station. Parking is available nearby for those arriving by car.
Can I visit the store without an appointment?
At SSENSE MONTRÉAL, we carry ready-to-wear, footwear, accessories, home goods, and perfume. Every customer is welcome to visit the store without an appointment to browse our current selection.
Who is eligible for store appointments?
Customers located in the province of Quebec, or those visiting the city, can try on items from their Wishlist at SSENSE MONTRÉAL by booking an in-store appointment with a Personal Stylist.
Due to high demand, appointment availability may be limited to SSENSE+ members during certain times. SSENSE+ members have access to priority appointment booking year-round.
What happens if a customer is ineligible for appointments?
Customers will not be able to book an appointment directly on the website. However, they can contact appointments.mtl@ssense.com to request an appointment. A member of the SSENSE MONTRÉAL team will assist with the booking process.
How to book an appointment?
Customers located in Montreal, or visiting the city, can try on items from their Wishlist at SSENSE MONTRÉAL by booking an in-store appointment with a Personal Stylist.
1. Using a desktop or mobile internet browser, add items to your Wishlist.
2. From your Wishlist, click “Add to Appointment” on the items you would like to try. Be sure to include multiple sizes if you are unsure of your fit.
3. Click on “Schedule Appointment”.
4. Select a Stylist or choose “No preference”, then choose the date and time of your appointment.
5. Enter your phone number to receive a confirmation message.
6. Click on “Review Appointment”.
7. Click on “Confirm Your In-Store Visit” or “Back” if you would like to edit your appointment.
8. You will receive a confirmation email and SMS.
9. Upon arrival at SSENSE MONTRÉAL, you will be greeted by a team member who will direct you to your Personal Stylist.
Appointments can be booked and/or modified up to 24 hours in advance.
For assistance, please contact appointments.mtl@ssense.com.
Can I book an appointment on the SSENSE App?
Customers cannot book appointments directly through the app. Please use this link to access the web version for appointment booking. You can still use the app to add items to your Wishlist.
Who is the Stylist? How can I contact them?
During the appointment booking, you can select a specific Stylist or choose “No preference” if you’d like us to pair you with an available Stylist. “No preference” is a great option if it’s your first appointment and you’re unsure of who to select.
Your Stylist will be available to assist you throughout your visit. Feel free to share your style preferences or specific items you’re interested in, and they’ll provide personalized recommendations for future visits.
If you’d like to contact your Stylist before your appointment, please email appointments.mtl@ssense.com, and we’ll connect you with your assigned Stylist.
Is there an item limit for my appointment?
Each appointment allows a maximum of 15 items. Customers are limited to one appointment at a time.
The items I booked for my appointment are now sold out. Will they still be available at my appointment?
When booking an appointment, your items are reserved for you; however, please note that item availability may change.
Can I bring guests?
Customers can come with a guest during their appointment. We recommend that the total number of people does not exceed three. If you wish to book a group appointment, please contact appointments.mtl@ssense.com, and we will review your request.
Can I come to my appointment early?
To ensure we can provide you with the best possible service, we kindly ask that you arrive on time for your appointment. You’re welcome to arrive early and browse our store selection before your appointment.
Please note that if you are significantly late, some items or services may no longer be available due to time constraints.
Can I use a discount received via email in the store?
All discount codes are applicable in-store unless specified as online-only.
Can I receive points while shopping at SSENSE MONTRÉAL?
All purchases at SSENSE MONTRÉAL will count toward your SSENSE+ program points. Any SSENSE+ promotions or offers are also applicable in-store. The same SSENSE+ terms and conditions apply to purchases made in-store as they do online.
How to add or remove items from your appointment or reschedule?
Appointments can be modified or canceled up to 24 hours in advance. To modify your appointment, visit “Book an Appointment” at the footer of ssense.com.
1. Click on “Modify”.
2. Click “Remove” to remove items.
3. Click “In Wishlist” at the top of the page if you’d like to view your Wishlist and add items to your appointment.
4. Click “Add” to add your items to your appointment. Please note, there is a limit of 15 items per appointment.
5. Click on “Schedule Appointment” to complete the item addition.
6. Confirm if you’d like to change the Stylist, date, time, or your phone number. Then, click on “Review Appointment”.
7. Click on “Save Changes” to confirm your changes, or click on “Discard Changes” if you wish to cancel.
8. You can click on “View Details” to review your changes.
Please note that you will only receive a confirmation email or text message if you change the time or Stylist, not if you modify the items in your appointment.
How to cancel an appointment?
To cancel your appointment up to 24 hours in advance, please follow these steps:
1. Click on the “Book an Appointment” page.
2. Click on “View Details”.
3. Click on “Cancel Appointment”.
4. Click “Cancel Appointment” again to complete the cancellation. Please note that appointment details will be lost.
You will receive a confirmation via email once your appointment has been canceled.
For other inquiries, please contact appointments.mtl@ssense.com.
Can I return my items without an appointment?
No appointment is needed to return an item; however, we recommend booking an appointment if you’d like to try another size. We do not offer direct exchanges, but you can always return an item and repurchase it.