To initiate a return, please submit a request for a Return Authorization (RA) through your 叁视 SSENSE account. Alternatively, you can contact our Customer Care team to assist you with the return process. 叁视 SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Guest Orders: If you placed your order as a guest, you must create an 叁视 SSENSE account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.
Please note that multiple orders cannot be returned with a single return request and in the same box; orders will need to be shipped separately with several return requests.
When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by SSENSE. SSENSE reserves the right to refuse any request for a return without this mandatory proof of return postage.
Canada, the United States and Japan
Customers receive free shipping for returns.
Please follow this step-by-step guide to initiate a return request:
Step 1 - Access your ‘Order History’ from your account page
Step 2 - Request a prepaid return label (PPL)
Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order.
Please note that when returning products that contain alcohol (such as fragrances) or batteries, a customer experience agent will be in touch with you within one business day to advise you on necessary shipping instructions and required documentation.
Step 4 - Print the label out and carefully follow the instructions
Return with a prepaid label in Hong Kong
We will email customers in Hong Kong a prepaid return label (PPL) to return their orders (shipped to Hong Kong), and a fee of $HKD 290, applicable per package received, will be deducted from the refund amount.
Please follow the steps below to initiate a return request:
Step 1 - Access your ‘Order History’ from your account page.
Step 2 - Request a prepaid return label (PPL).
Step 3 - A PPL and return instructions will be sent to the email address associated with the order.
Please note that when returning products that contain alcohol, such as fragrances, or batteries, a customer experience agent will be in touch with you within one business day to advise you on necessary shipping instructions and required documentation.
Step 4 - Print the label and carefully follow the instructions.
International Returns
International customers (excluding those in Japan and Hong Kong) are responsible for covering the cost of return shipments and coordinating the return with their local post.
Please follow this step-by-step guide to initiate a return authorization:
Step 1 - Log in to your 叁视 SSENSE account and access your ‘Order History’
Step 2 - Request a return authorization (RA)
Step 3 - An RA number and return instructions will be sent to the e-mail address associated with the order.
Please note that when returning products that contain alcohol (such as fragrances) or batteries, a customer experience agent will be in touch with you within one business day to advise you on necessary shipping instructions and required documentation.
Step 4 - Follow the instructions and coordinate the return with your local postal service.
Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.