Once the returned merchandise has been quality checked and approved, SSENSE will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement. In the event the returned merchandise does not pass the quality check and is not approved, SSENSE reserves the right to withhold the payment and keep the returned merchandise.
Please note: shipping fees will not be refunded.
Warranty
All products purchased from SSENSE, including apparel, accessories, electronics, sports gear, home goods, beauty, self care and cosmetics items, pet accessories, sexual wellness items, sexual wellness toys and any products that may be classified as dangerous goods purchased from SSENSE are subject only to the applicable warranties of their respective manufacturers if applicable. Warranties are provided by the manufacturers and not by SSENSE. Where permitted by law, SSENSE disclaims all warranties and conditions relating to any products sold or distributed by SSENSE, and will not be liable for failure to use any product in accordance with the manufacturer's instructions. Please consult the user manual or contact the manufacturer for any relevant warranty information.
If you are not satisfied with your purchase, you can request a return within 30 days of the delivery date. The item must be in its original packaging, unused, and in unaltered condition, and otherwise comply with our Return Policy.
Dangerous Goods
Some products sold by SSENSE are or contain items considered dangerous goods (e.g., candles, fragrances, oils, pressurized canned products, electronics containing batteries) which have certain shipping restrictions and require special labelling and may require special packaging for shipment. SSENSE will not issue any Return Authorization for Dangerous Goods that are Final Sale and cannot be returned.
Frequent Returns
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
SSENSE reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy may be sent back to the original shipping address.