Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.
Please note that this is not an acceptance of your order, but a confirmation that it has been received only.
When we dispatch your goods, we will send a confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and SSENSE subject to and in accordance with our Terms & Conditions. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our Return Policy. If your order is cancelled for any reasons, including if we cannot accept your order, then any payment you made for ordered goods will be refunded and there will be no contract between you and SSENSE.
Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer.
If you’ve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications where and to the extent possible.