Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
If you have an SSENSE account, to modify or cancel your order:
- Log in to your SSENSE account
- Click on the Order History tab on the left-hand side
- Under Modify, select the subject of your request
- Fill out the contact form and send us your request
Please contact our Customer Care team if you do not have an SSENSE account and would like to make changes to an existing order. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.
Please note: if an order was placed using the guest check out option, you must create an SSENSE account to modify the order yourself. If you do not wish to create an SSENSE account, you can always contact our Customer Care team for assistance in modifying the order.